FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q: What are the prizes for this promotion?
A: Sweepstakes Prize: ONE (1) GRAND PRIZE: Winner will receive one (1) Garmin® fenix® 5 Plus and one (1) year supply of MUSCLE MILK® products, consisting of four (4) MUSCLE MILK® PRO SERIES 50® Powders Chocolate, four (4) MUSCLE MILK® GENUINE Powders Chocolate, four (4) MUSCLE MILK® GENUINE Powders Vanilla, two (2) MUSCLE MILK® GENUINE Powders Banana, two (2) MUSCLE MILK® Coffee House Powders Café Latte, six (6) MUSCLE MILK® Protein Bar boxes Chocolate Peanut Butter. Approximate Retail Value ("ARV"): $1,308.00.

INSTANT WIN GAME PRIZES:
  • Five (5) JBL Sport Wireless Earbuds
  • Five (5) Fitbit® Flex2 products
  • Forty (40) MUSCLE MILK® PRO SERIES 50® Powder Tub
  • Eighty (80) MUSCLE MILK® 1.93 Powder Tub
  • Thirty (30) MUSCLE MILK™ Flex Fit Hat, Black, size L/XL
  • Eighty (80) MUSCLE MILK™ Shakers
  • Ten (10) $10 Digital Music Gift Card
  • Ten (10) $10 Digital Store Gift Card
  • Eighty (80) MUSCLE MILK® Protein Bars (5ct) Blue
  • Eighty (80) MUSCLE MILK™ Viking Water Bottle 28oz
  • Eighty (80) MUSCLE MILK™ Workout Towel
See the Official Rules for complete details including ARV and odds of winning.
Q: How many times can I enter the promotion?
A: You may enter up to 3 times during the promotion period 1/1/19 at Midnight EST – 2/28/19 at 11:59pm EST.
Q: How many prizes could I win?
A: There is a limit of one (1) instant prize and (1) grand prize per person.
Q: How do I enter the promotion and play the instant win game?
A: Simply visit the site during the promotion period, and follow the instructions to create a goal (by uploading a photo and adding text to describe your goal). Once you enter your email address and complete registration, you’ll earn a sweepstakes entry and instantly receive one (1) Instant Win Game play. You can return to submit two (2) more goals and receive two (2) Instant Win Game plays.
Q: Are my Goals/Submissions judged?
A: No, your goals are not judged, but they will be submitted to our team for approval before they’re shown live within the gallery. You’ll receive an email letting you know whether your Goal was approved or rejected.

Keep in mind, your submission must be your original work and must not contain indecent, obscene, hateful, tortious, defamatory, or libelous material. See the Official Rules for complete details.
Q: I won the instant win game, but never received an email with more details. What should I do?
A: To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q: How will I know if I’m the Sweepstakes Grand Prize winner?
A: We’ll be drawing the Grand Prize winner on or around 3/1/19. The winner will be contacted via the information provided upon registration and will be subject to verification.
Q: I think I’m having technical issues. What should I do?
A: Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q: I have recently moved or updated my email address. Can I change my registration information for this promotion?
A: We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Q: Why can't I use my P.O. Box address to register or claim my prize?
A: Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

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